Eureka xxx

by  |  10-Jan-2016 12:54

Where steps to reproduce are provided, click the plus (+) icon to view a procedure that you can use to test the fixes on your instance.

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The system generated error messages about the dates because it did not correctly interpret the dates.

The report KPI - First Time Resolution Rate by Category is broken on all the instances of hardening for itil users.

The report functionality takes sys_id of First Call Resolution and it does not show the drop-down box to select the filter on time.

Actual result: The results are messed up with time off set for other rotations as well .

Expected result: The report should be capable of picking up only the selected rota.

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